Sharepoint On-premise Collaboration

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise
- 6+ Years of experience in Administer and maintain SharePoint Online and on-premises SharePoint environments, including site collections, sites, libraries, and lists.
- Configure and manage SharePoint permissions, security settings, and compliance policies to safeguard organizational data.
- Create, modify, and manage SharePoint sites such as team sites, communication sites, and hub sites to support business needs.
- Manage site structure, navigation, storage quotas, and lifecycle, including archiving or deleting obsolete sites.
- Troubleshoot and resolve SharePoint issues related to performance, access, workflows, and integrations.
- Develop and maintain workflows, forms, and automation using SharePoint Designer, Power Automate, and Power Apps.
- Perform regular maintenance tasks including backups, updates, patching, and version upgrades.
- Monitor usage and activity reports to optimize user experience and system performance.
- Integrate SharePoint Online with other Microsoft 365 services to enhance collaboration and productivity.
- Provide technical support and training to end users and stakeholders.
- Use PowerShell scripting for automation, administration, and bulk operations.
- Stay current with SharePoint developments, best practices, and security standards.

Preferred Technical and Professional Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Strong knowledge of SharePoint architecture, site management, permissions, and security.
- Experience with Microsoft 365 ecosystem and integration with SharePoint Online.
- Proficiency in PowerShell scripting for SharePoint automation and administration.
- Familiarity with SharePoint workflows, forms, and automation tools such as Power Automate and Power Apps.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to manage multiple priorities and work collaboratively across teams.
- Relevant certifications (e.g., Micros