Sccm Administrator

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

As Tech support Specialist, you are responsible to provide technical support for mainframe technology solutions with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance.

If you thrive in a dynamic, collaborative workplace, Kyndryl provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
- As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users.
- As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver.
- You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
- Adopt the given technology to meet the drift of customer and business requirements.
- Research, analysis, documentation, and presentation of effective methods of consolidating various jobs/workflows/started tasks and automating them to prevent manual intervention from Operations.
- Analyze performance issues while providing technical consultation and inquiries from the other IT technical teams
- Support for recovery processes to support high availability initiatives.
- Evaluating and projecting impacts of actual or proposed changes in jobs codes wherever necessary or in the job scheduler.
- Aid with identifying problem management trends.

**Required Technical and Professional Expertise**
- At least 5 years Windows support experience professionally and/or personally
- At least 2 years professional troubleshooting expertise
- Customer support experience and service focus
- Active listener with flexibility to modify approach and adapt to customer needs
- Ability to multi-task.
- Proven problem-solving skills.
- Knowledge sharing attitude.

**Preferred Technical and Professional Experience**
- Proficient in working with high availability environment along with alignment to process (ITIL)
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Infrastructure Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No