Operations Coordinator

IK Ventures Pty Ltd is a registered company operating in both India and Australia. Specializing in management services within the healthcare industry, IK Ventures is dedicated to enhancing the quality and efficiency of healthcare provision through strategic coordination and support.

The company's presence in both India and Australia reflects its commitment to providing comprehensive management solutions across diverse healthcare landscapes. This dual registration enables IK Ventures to leverage its expertise and resources to address the unique needs and challenges present in each market.

IK Ventures' management services encompass various aspects of the healthcare sector, including but not limited to:
1. Care Coordination: IK Ventures facilitates the seamless coordination of healthcare services, ensuring that patients receive comprehensive and timely care tailored to their individual needs.

2. Staff Management: The company oversees the recruitment, training, and support of healthcare professionals, ensuring a skilled workforce capable of delivering high-quality care.

3. Operational Efficiency: IK Ventures implements strategic initiatives to optimize operational processes within healthcare facilities, improving efficiency and resource utilization.

4. Quality Assurance: The company is committed to upholding the highest standards of quality and safety in healthcare delivery, implementing rigorous quality assurance measures and compliance protocols.

5. Innovation and Technology: IK Ventures embraces innovation and technology to drive advancements in healthcare management, leveraging cutting-edge tools and systems to enhance service delivery and patient outcomes.

Through its comprehensive management services, IK Ventures strives to empower healthcare providers, improve patient experiences, and contribute to the overall advancement of the healthcare industry in both India and Australia.Main Duties:

- Serve as a role model embodying the vision, values, and mission of IK Ventures Pty Ltd.
- Establish and maintain professional relationships with community support professionals.
- Assist in the recruitment process of support professionals when necessary.
- Support support professionals through effective work allocation, rostering, clear communication, and rapport-building to enhance stability and long-term retention.
- Participate in the education and training of community support professionals.
- Ensure compliance with company standards and quality management systems.
- Respect the privacy and dignity of all customers and staff members.
- Prioritize customer preferences and ensure their choices are respected.
- Provide a safe working environment for staff and address any concerns promptly and professionally.
- Implement processes to foster cohesion within the coordination team.
- Take overall responsibility for coordinating services for high-needs and private clients.

Principle Accountabilities:
Documentation:

- Utilize IK Ventures' internal systems competently to maintain accurate customer and staff information.
- Adhere to all workplace health and safety procedures outlined by IK Ventures.
- Complete all necessary contractual reports promptly.

Operational Duties:

- Coordinate services to deliver high-quality support in alignment with IK Ventures' policies and procedures.
- Assess and plan innovative support services for private clients, adjusting as needed.
- Assist families in accessing additional services if required.
- Develop and manage customer service schedules, including planning, confirmation, and adjustments for short-notice placements and cancellations.
- Transmit schedules to support professionals in a timely manner and verify allocations against customer service schedules.
- Manage timesheets and investigate discrepancies promptly.
- Arrange replacement staff for absences and shift changes.
- Investigate and address customer complaints according to company procedures.

Broker Relations:

- Maintain communication with brokerage agencies, providing feedback and responding to service requests promptly and accurately.
- Cultivate professional relationships with case managers and coordinators to ensure longevity of service provision.

Meetings:

- Attend monthly team meetings, weekly office meetings, and the annual Coordinator Forum as required.

Workplace Health and Safety (WHS):

- Contribute to maintaining a safe work environment by identifying and reporting hazards.

Quality Systems:

- Participate in IK Ventures' Quality Management System and continuous improvement initiatives.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,856.60 - ₹45,407.56 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote

**Speak with the employer**

+91 7009769165