CRM Executive

Labdhi Lifestyle Limited is looking for an experienced and results-driven CRM Executive This role will focus on enhancing client relationships, driving site visit success, and ensuring client satisfaction.

**CRM Executive**

**Responsibilities**:

- Serve as the primary point of contact to foster and strengthen client relationships.
- Respond to customer inquiries, resolve concerns, and share timely updates on projects.
- Work closely with the sales team to ensure seamless client onboarding and support.
- Update and maintain accurate customer data in CRM platforms (e.g., Salesforce).
- Implement engagement initiatives to drive customer retention and loyalty.
- Generate and deliver performance reports on customer satisfaction and resolution metrics.

**Key Performance Indicators (KPIs)**:

- High customer satisfaction and retention rates.
- Timely response and resolution of customer issues.
- Accurate and up-to-date CRM data management.

**Requirements**:

- Graduate in any field.
- Proven experience in CRM, preferably in real estate.
- Proficiency in CRM tools and excellent communication skills.
- Strong analytical skills with the ability to manage multiple tasks effectively.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,059.59 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Location**:

- Karjat, Maharashtra (preferred)

Work Location: In person