Process Associate

11 hours ago


Bengaluru Karnataka, India Lowe's Full time

**About Lowe’s**

**About Lowe’s India**

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

**About Lowe's**

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

**About the Team**

The order-to-cash process includes all the steps from when a customer places an order to when the company receives payment.

**Job Summary**

**Roles & Responsibilities**:
**Core Responsibilities**:

- Manage a specific portfolio of accounts
- Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.
- Contact customers with overdue accounts
- Perform credit limit reviews within their designated level of authority
- Negotiate payment agreements within their designated level of authority
- Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.
- Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership
- Release orders
- Soft collections
- Assist with special projects as requested

**Years of Experience**:

- Maximum 1 to 2 years of experience
- With 1 to 2 years in O2C with Collections experience must

**Required Minimum Qualifications**:

- Bachelors Degree / Post Graduate Degree

**Primary Skills (must have)**
- Understanding of O2C processes
- Experience with collection and AR management
- Must be able to work in night shift 8:30 PM to 5:30 AM
- Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._



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