Supervisor - Operations

6 days ago

Kanniyakumari, India Ecomexpress pvt ltd Full time

JOB PURPOSE: To lead a team of Field Service Executives responsible for successfully conducting the operational activities of the Ecom Digital Services Position Reports To
- DC Head MAJOR KEY RESULT AREAS:
1. Attempt Slot Adherence

2. Lead Conversions - 1st Attempt.

3. Administration: Team Discipline & Motivation : Reporting ,Team Grooming ,Uniform, ID card 4. Performance Management: Daily briefing, performance review and team engagement

5. Self and team Integrity & behavior on field Cash/CoD deposit (Remit and deposit 100% of CoD collection the same day)

6. Hire & retain as per manpower plan

7. Responsible for meeting Client Operations SLA’s and compliance metrics. 8. Achieving Customer Satisfaction Scores

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

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