Front Desk
2 weeks ago
A **holistic IT solutions company** based in North India, specializing in **computer hardware supply and service**, as well as comprehensive IT support for businesses and consumers is looking for its new office in Chennai.
**Front Desk & Customer Experience Executive (For Computer Hardware company)**
**Job Title**: Front Desk & Customer Experience Executive
**Department**: Service Center Operations
**Location**: Onsite (Service Center)
**Reporting to**: Service Operations Team Leader
**Office at West Thambaram**
**Key Responsibilities**:
- **Customer Interaction & Service Coordination**:
- Welcome and assist walk-in customers.
- Create job cards, log system inwards, and update CRM.
- **Sales & Lead Conversion**:
- Promote accessories, services, and extended warranties to walk-in customers.
- Call prospects and promote our Computer products and services.
- Track inquiries and update CRM records for follow-ups.
- **Reception Area Management**:
- Keep the front desk and waiting area clean, organized, and customer-friendly.
- Display branding materials, service brochures, and policies properly.
- **Customer Issue Resolution**:
- Address minor complaints or delays with empathy.
- Escalate complex issues to the Service Operations Team Leader.
- **Reporting & Support**:
- Maintain daily logs of job cards, customer interactions, and feedback.
- Assist in compiling reports for service volume, lead conversion, and customer satisfaction.
**Office at West Thambaram**
**Requirements**:
- Graduate with 1-3 years of experience in front desk or customer support roles.
- Strong communication skills and customer empathy.
- Basic understanding of CRM or ticketing systems preferred.
- Experience in Telecalling will be a plus.
**Office at West Thambaram**
Pay: ₹20,000.00 - ₹24,000.00 per month
Work Location: In person
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