Servicenow
1 week ago
**WHAT YOU WILL DO**:
**Location
- Hyderabad/Pune,**
**Experience
- 5+ years,**
- ServiceNow implementation expert who will have deep expertise on ITxM, HAM, IRM, SecOps, BCM and work with TCS Technical Lead and LYB stakeholders as appropriate
- Investigate and resolve incidents, service requests and problems related to ServiceNow modules. Perform RCA for recurring issues.
- Develop and implement minor enhancement, business rules and catalog items. Customize ServiceNow forms, workflows and modules to meet requirement.
- Develop enhancements under direction of the ServiceNow Technical Lead and LYB ServiceNow Product Owner
- Provision access for users of the ServiceNow platform with appropriate approvals from the appropriate license owner
- Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally and ensuring department SLAs are met
- Monitor health, usage, and overall compliance with licensing within ServiceNow
- Perform testing and documentation of ServiceNow updates and releases
Pay: ₹8.00 - ₹15.00 per year
**Benefits**:
- Health insurance
Work Location: In person
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