Tele Caller Executive

Job description

About Remediovet

Remediovet is a pharmaceutical company owned and managed by a team of experienced and compassionate individuals. Our mission is to serve the growing needs of the veterinary industry in India through our range of pharmaceutical products. We stand for quality, honesty and integrity.

Role: Online/Telesales Executive / Full-Time

Position Summary: You will be responsible for driving business growth in assigned territory, maintaining effective customer relations, mapping territory potential, and collaborating with area stakeholders over phone.

Reporting to: Office Manager

About Role: We are looking for an enthusiastic, well spoken, Telesales Representative to contribute in generating sales for our company. In this role, you will be responsible for prospecting and closing sales deals over the phone and maintaining good customer relationships.

To succeed in this role, you must have excellent communication skills and people skills. You must be comfortable presenting products or services over the phone as well as dealing with complaints, quickly resolving customer issues and doubts.

The goal is to help the company grow by bringing in new customers, maintaining and growing old accounts and developing new business.

**Responsibilities**:
Telecalling
- Contact potential or existing customers and educate them about our products and benefits.
- Ask questions to understand customer requirements and close sales. Forward prospects to the field sales team when needed.
- Maintain customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation. Provide excellent customer service.
- Meet monthly/quarterly sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information

E-commerce:

- List products on our website and other e-commerce portals.
- Update existing products regularly on our website and portals.
- Manage online orders and forward them to the dispatching team.

Requirements and skills
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone.
- Ability to learn about products and explain them to prospects
- Excellent knowledge of English, Hindi, Punjabi and regional languages
- Excellent communication and interpersonal skills
- Cool-temperament and able to handle rejection
- Outstanding negotiation skills
- Ability to resolve issues and address complaints

**Salary**:

- + Sales incentive

**Experience**:

- Must have minimum 2-3 years Experience in Telesales, preferably in the pharmaceutical sector.

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

**Education**:

- Graduate

**Experience**:

- Pharmaceutical Sales Preferred

**Language**:

- Hindi (preferred)
- English (preferred)
- Punjabi
- Regional Language

Ability to Commute to office:

- Head Quarter: Chandigarh (required)

Work Location:

- In person at Chandigarh office

**Job Types**: Full-time, Permanent

Pay: ₹12,144.13 - ₹26,648.76 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Telecaller: 2 years (required)
- sales: 1 year (required)

**Language**:

- English (required)

Work Location: In person