Contingent Worker

2 weeks ago


Bengaluru Karnataka, India NEC Australia Full time

Company: NEC Corporation India Private Limited- Employment Type:
- Office Location: Bangalore, KA, IN, 560029- Work Location: Hybrid- Req ID: 2385- Description:

- GENERAL DESCRIPTION and RESPONSIBILITIES:

- Provides telephone support to field techs via multiple methods while they install hardware at client locations.
- Provides excellent customer support to internal and external clients.
- Responsible for accurate tracking and documentation of installation timeline and any problems that may arise.
- Responsible to insure timely installation of various pieces of hardware.
- Provides timely technical resolution of problems or escalations on behalf of customer to appropriate higher level technical personnel.
- Trouble shoot reported Hardware, software, network problems.
- Provide case status updates to Customer and Retail Solutions personnel.
- Ensure customer satisfactions by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years’ experience.

**Specialization Description**:
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**Level Description**:
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