Ba3 - Controls Office, Buk Operations

**Purpose of the role**:
Support as Business Partner and deliver on Controls activities undertaken for Retail and Business Banking that includes Risk and Control Self-Assessment (RCSA), Control Governance, Control Assurances, EUDA, Issues and Risk Events management per the group policies and standards. Evaluate policies, standards and processes to identify design and operational control weaknesses and drive remedial actions for improving the control environment.
- Providing input, challenge and risk management expertise across Product, Process, Service and Control landscape and to ensure Enterprise Risk management frameworks are implemented and managed effectively.

**Business and Key skills**:

- Good understanding of front to back processes across diverse Banking businesses
- Has a good understanding of the end-to-end process and operational control and associated framework.
- Track and monitor risk events, control issues, perform control issue / action remediation. Provide support and guidance to aid the resolution of business risk and control issues. Supports the identification and implementation of operational reporting and control framework, process efficiencies and customer service.
- Check conformance with the Group Policies across the Functions/Processes to identify the key business process risks, determine the effectiveness of operational controls and drive out remedial actions for improving the business control framework. Undertake special process reviews.
- Challenge the status quo - identify opportunities for process improvements and implement control best practices across in-scope business areas

**Soft Skills**:

- Excellent time management and prioritisation skills.
- Strong communication skills, both written and verbal.
- Proven problem solving skills with an ability to consider alternative and lateral solutions
- Strong project and change management skills
- Support in establishing and maintaining key stakeholder relationships in driving the Controls agenda.

**Purpose of the role**

To assess the integrity and effectiveness of the banks internal control framework to support the mitigation of risk and protection of the banks operational, financial, and reputational risk.

**Accountabilities**
- Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings.
- Identification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank’s control framework, prioritised by its severity to disrupt bank operations.
- Development of reports to communicate key findings from risk assessment including control weaknesses and recommendations to control owners, senior management, and other stakeholders.
- Execution of reviews to determine the effectiveness of the bank's internal controls framework aligned to established and evolving policies, regulation, and best practice.
- Implementation of adherence to the Barclays Controls Framework and set appropriate methodology of assessing controls against the Controls Framework.

**Analyst Expectations**
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.