Atc Junagadh

**Team Coaching and Support**:

- Assist the Team Leader in coaching and mentoring a team of 30+ sales agents, ensuring they stay motivated, engaged, and focused on achieving their sales targets.
- Provide one-on-one support to agents, addressing performance gaps and helping them improve their sales techniques and communication skills.
- Offer regular feedback to agents on their performance, highlighting areas of improvement and celebrating successes.
- **Sales Performance Management**:

- Support in setting and achieving daily, weekly, and monthly sales goals for the team.
- Help track team progress against targets and provide real-time support to address any performance challenges.
- Monitor and analyze individual and team performance metrics to identify trends and areas for improvement.
- **Training and Development**:

- Conduct training sessions to enhance the team’s sales skills, product knowledge, and customer service techniques.
- Support new agent onboarding and help integrate them into the sales environment.
- Lead skill-building workshops and assist in creating ongoing training programs to ensure agents stay up to date on product offerings and sales best practices.
- **Motivation and Engagement**:

- Foster a positive and supportive work environment that encourages high performance and team collaboration.
- Organize team-building activities and recognition programs to keep morale high and encourage a strong team culture.
- Provide guidance on managing customer interactions professionally while maintaining empathy and a solutions-driven approach.
- **Performance Monitoring and Reporting**:

- Monitor team performance using CRM, call tracking, and dialer systems, ensuring adherence to company sales processes and quality standards.
- Assist in generating regular performance reports to management, highlighting team achievements, areas for improvement, and strategies for future success.
- Support the implementation of strategies to improve call quality, customer engagement, and overall sales outcomes.
- **Collaboration with Leadership**:

- Work closely with the Team Leader and other stakeholders to align team goals with company objectives.
- Provide insights and feedback on team performance, suggesting new approaches to sales, customer service, and process improvements.

**Qualifications**:

- Bachelor’s degree.
- Field experience in agriculture is a plus but not mandatory.
- 2-3 years of experience in a BPO, call center, or contact center environment, with at least 1 year in a supervisory or coaching role.
- Proven track record of achieving and exceeding sales targets.
- Strong interpersonal and communication skills, with fluency in Gujarati and Hindi (spoken and written), and strong English writing skills.
- Familiarity with sales dialer systems and CRM tools.
- Ability to work flexible shifts as required.

**Job Types**: Full-time, Permanent

Pay: ₹8,374.88 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 21/12/2024
Expected Start Date: 21/12/2024