Female Front Office Executive

2 days ago

Chandigarh Chandigarh, India Mukat Hospital + Heart Institute - Super Speciality Hospital Full time

A hospital front desk receptionist is the first point of contact for patients and visitors, responsible for creating a welcoming environment and ensuring the smooth operation of the reception area. They play a crucial role in patient satisfaction and the overall efficiency of the hospital. Key responsibilities
- **Greeting and assisting patients and visitors**: Providing a warm welcome, offering directions, and answering general inquiries.
- **Managing phone calls**: Handling incoming calls, routing them to the appropriate departments or individuals, and taking messages accurately.
- **Scheduling and confirming appointments**: Efficiently managing appointments for patients, procedures, and other services.
- **Patient check-in and check-out**: Collecting and verifying patient information, processing forms, and managing the flow of patients.
- **Maintaining patient records**: Accurately updating and organizing patient records, both electronic and paper-based.
- **Billing and insurance processing**: Assisting with billing inquiries, collecting co-payments, and processing insurance forms.
- **Maintaining a clean and organized reception area**: Ensuring a presentable and comfortable environment for patients and visitors.
- **Coordinating with medical staff**: Collaborating with doctors, nurses, and other departments to ensure seamless patient care.
- **Handling administrative tasks**: Performing clerical duties such as filing, photocopying, data entry, and managing office supplies.
- **Maintaining confidentiality**: Strictly adhering to patient confidentiality and HIPAA regulations.

Work Location: In person

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