Customer Support Expert

5 days ago

Ameerpet Hyderabad Telangana, India MEDGINI ( Saksham Innovations pvt ltd) Full time

**Customer Support & Nurturing Executive**

**Job Title**: Customer Support Executive

**Location**: Hyderabad

**Responsibilities**:

- **Data Harvesting**:Collect, analyse, and manage customer data to drive decision-making and improve sales performance.
- **Product Demonstration**: Deliver engaging and informative product demos to potential clients, showcasing the benefits and features of our offerings.
- **Nurturing Webinar Leads**: Engage with leads generated from webinars, nurture relationships, and guide them through the sales funnel.
- **Customer Feedback Collection**: Regularly gather feedback from customers to improve products and customer experience.
- **Webinar Invitation Management**: Plan, manage, and send webinar invitations to targeted audiences ensuring a smooth registration process.
- **Sales CRM Management**: Update and maintain the CRM system to ensure accurate tracking of customer interactions and sales opportunities.
- **Collaboration with Sales Teams**: Work closely with sales and marketing teams to align strategies and achieve sales targets.

**Education and Skills Requirements**:

- Education: A bachelor’s degree is compulsory.
- Language Proficiency: Must be proficient in English (both written and spoken).
- Strong interpersonal skills to nurture leads and handle customer feedback effectively.
- Ability to manage multiple tasks like data harvesting, CRM updates, and scheduling.
- Excellent organizational skills for handling webinars and demos.
- Tech-savvy with experience in CRM tools and webinar platforms.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Application Question(s):

- Are you comfortable package upto 28,000?
- Are you Fluent in English language ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telecommunication: 1 year (required)

Work Location: In person

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