Content Writer Intern

2 weeks ago

Noida Uttar Pradesh, India Testbook Full time

**About Testbook**:
Testbook is the fastest growing & leading EdTech platform established 10 years ago. We focus on Government & Private Job Exams with an eye to capture Banking, SSC, Railways, GATE, UPSC, Teaching and many more categories. Testbook is poised to revolutionize the industry with a registered user base of over 4.2 Crore students, 700+ crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is placed to capture bigger markets. Testbook is the perfect incubator for talent, “you come, you learn, you conquer”. You will train under the best mentors and become an expert in your field. That being said, the flexibility in the projects you choose, how and when you work on them, what you want to add to them is respected in this startup. You will be sole master of your work. The IIT pedigree of the co-founders has attracted the brightest minds in the country to Testbook. A team rapidly swelling in ranks, it now stands at 800+ in-house employees and hundreds of remote interns and freelancers. These number are rocketing weekly. Now is the time to join the force.

**About the Role**
We are looking for a **dedicated professional**to join our team and take ownership of critical operations. This role involves managing **post-purchase operations, content management, book operations, finance, and process optimization.**
If you have prior **EdTech experience**, thrive in **fast-paced environments**, and are skilled in **Google Sheets, automation, AI tools, and process management**, this role is for you

**Key Responsibilities1. Post-Purchase Operations**
- Manage **Intercom chats, doubt resolution, and onboarding calls**for high-AOV customers.
- Ensure seamless user experience in post-purchase interactions.

**2. Content Freelance Management**
- Oversee hiring and management of **freelance content creators**.
- Ensure timely delivery of high-quality content and smooth content input into **LMS/Docs**.

**3. Process & Data Optimization**
- Identify bottlenecks and **streamline workflows**to improve efficiency.
- Build **automated dashboards and reporting systems**using **Google Sheets & AI tools**.

**4. Book Operations & Finance**
- Handle **book printing, vendor coordination, finance, and transport operations**.
- Manage **freelance payments and invoicing**.

**5. AI & Automation Integration**
- Utilize **ChatGPT and AI tools**for automation and process efficiency.
- Implement smart solutions for **customer engagement, data reporting, and workflow automation**.

**Requirements**:
Proven experience in **operations, content management, and customer engagement**.
Strong proficiency with **Google Sheets, dashboards, automation tools, and AI-driven workflows**.
Experience in **process management and optimization**.
Prior experience in **EdTech**, preferably in **government exam preparation**.
Ability to manage multiple operational tasks efficiently.

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