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Customer Support Executive

2 weeks ago

Noida, India JAC Malaysia Full time

**Overview**

Our client company is a global multi-asset broker with the mission to reshape the online trading industry. They are now within the top 5 globally recognized fintech companies. They aim to maximize client's potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals and commodities.

**Primary Job Purpose**:
Responsible for providing support and issue resolution by ensuring excellent service was provided across all types of communications with existing clients in each region.

You will be answering clients about all technical support questions, processing requests and maintaining a good company image.

**Responsibilities**:

- To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
- To update clients on their request status accordingly
- To constantly verify documents submitted by clients within specific regions on an hourly basis
- To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy
- To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target
- To achieve quarterly KPI targets set by CS Manager
- To perform other ad hoc tasks assigned by the manager

**Job Requirements**:

- Good communication skills in English & native language (Hindi)
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree in Business Administration or related field
- Self-motivated and highly reliable

**Benefits**:

- Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment
- Medical insurance coverage for employees
- Company’s contribution to training & development
- Attractive benefits and flexible working conditions
- Corporate employee share scheme for all the employees

**Salary**: ₹68,000.00 - ₹72,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

Application Question(s):

- Are you willing to relocate to Malaysia?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Support: 3 years (preferred)