Client Enablement Executive

Work Mode: Work from office (Baner)

**ROLE AND RESPONSIBILITIES**

As a product / client enablement executive you will be directly accountable for the overall success of the implementation/ roll-out of the products according to strict deadlines and to budget. You will be responsible for overall execution including planning, overall approach, target market/customer, technologies, time frames, deliverables, scope, risk, efforts, etc. It also includes defining or adopting the specific process/procedures that will be used to manage the product.

As delivery executive you must work closely with your manager in constantly championing the product features and functionality and you must explain/demonstrate your product capabilities and benefits of the product to other USIL team members, to new employees, sales team, customers etc., anytime.

**Your overall Key Result Areas include**:

- Successful delivery and support for projects
- Project profitability (Gross Margin of 40%)
- Ensure project is delivered with set Schedule, Cost and Client Satisfaction
- Release co-ordination /Patch implementation
- Presales Support
- Adhering to set processes during project implementation phase

**Approach**
- Collaborative and cooperative approach
- Readiness to take No and also convey
- Readiness to accept company policy
- Participative approach
- Problem solving attitude
- No assumption and no prejudice
- Work within the nuances and limitations of the Company
- Company Discipline and Work Culture
- Independent problem solving and Non groupism approach
- Maintain Team Spirit and motivation
- Sales Approach
- Be open to change and be a change agent and manage change.

**Key Responsibilities**
- You are expected to understand process for Configuration modelling for all products
- You are expected to bring a problem-solving attitude to Conflict resolution and negotiations skills to resolve disagreements quickly and effectively
- Conceptualize and formulate best of solutions in close collaboration with business that effectively address key implementation objectives.
- Establish enablement priorities and project plan for the clients

**Proposals/Estimations**:

- Produce proposal submissions in conjunction with senior employees from across the Company.
- Consult with senior Company employees and key stakeholders to define a solution that will fulfil the customer requirements.

**Project Planning**
- Effectively plan and manage projects in alignment with the objectives.
- Prepare and manage Project Plans, including timelines, key milestones, budgets and resource requirements, which ensure the successful delivery of the project

**Project Execution**
- Manage projects and ensure key outcomes, contractual requirements, and key deliverables are met.
- Manage the project plan in conjunction with Senior Managers to ensure work is completed on time and within budget.
- Coordinate the use of Company resources.
- Work within the team to ensure effective communication.
- Ensure all contractual invoices are produced and payments are met.
- Cooperate in building a team culture focused on collaboration, value delivery and satisfying stakeholder needs.

**Project Reporting**
- Ensure that all client communications are dealt with in a professional manner, within agreed timeframes and are recorded within the project records.
- Fulfill project administrative requirements, by ensuring that all project management information is recorded, and all client interactions are reported within the project records.

**Project Closure**
- Maintain a periodic project review and project completion report in conjunction with other key stakeholders.
- Review & communicate key learnings of each Phase of the Project until closure.
- Ensure that all administration and financial activities are completed upon project finalization.

**Presales / other responsibilities**
- Getting testimonials from clients