Pa - Claims

**Ready to shape the future of work?**
**At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.**

**If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.**

**Examine claims documents received;**

**Examine documents to determine any required adjustments;**

**Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes;**

**Identify potential claims to be escalated and refer to appropriate personnel;**

**Remain abreast of company and industry changes as well as changes in internal processes and procedures;**

**Taking over various ad hoc tasks;**

**Carrying out training for new colleagues;**

**Audit for the new colleagues on the process;**

**Successfully graduating the training plan attached to the position and the tasks;**

**Updating the working procedures periodically;**

**Training other team members regarding the daily tasks whenever necessary and requested by the manager;**

**Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;**

**Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager;**

**Minimum Qualifications /Skills**

**Bachelor’s degree**

**Very good knowledge of English, B2**

**Graduate / Post-graduate in Business Management or similar**

**Anti-money laundering relevant certifications are nice to have**

**Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage**

**Previous working experience on any AML/ KYC tools is an advantage**

**Must be a self-starter, highly organized and able to handle multiple priorities and meet deadlines**

**Strong verbal and written communication skills and able to deliver results in time;**

**Working experience with various countries and cultures would be a plus;**

**Insurance Certification/ experience would be a plus**

**Strategic thinking and planning**

**Attention to details.**

**Encouraged qualifications**:
**Good verbal and written communication skills and able to deliver results in time**

**Working experience with various countries and cultures would be a plus**

**Insurance Certification/ experience would be a plus**

**Personal culture and client management expertise.**

**High motivation and ability to learn.**

**Ability to work under pressure.**

**Why join Genpact?**
- **Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation**:

- **Make an impact - Drive change for global enterprises and solve business challenges that matter**:

- **Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities**:

- **Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day**:

- **Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress**

**Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.**
**Let’s build tomorrow together.**

**Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.**

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 28, 2025, 7:09:58 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_