Collections Agent

2 weeks ago

Doddakallasandra Bengaluru Karnataka, India Catalyst Cx Consulting Full time

**Job Description: Collection Specialist**

**Job Summary**:

- We are seeking a highly motivated and results-oriented Collection Specialist to join our dynamic team.
- You will be responsible for timely collection of outstanding payments, maintaining strong customer relationships, and ensuring compliance with company policies and procedures.

**Key Responsibilities**:
**Debt Recovery**:

- Develop and implement effective collection strategies to maximize recovery rates.
- Negotiate payment plans and settlement terms with customers.
- Escalate difficult cases to management for further action.

**Customer Relationship Management**:

- Build and maintain strong relationships with customers through clear and professional communication.
- Address customer inquiries and concerns promptly and efficiently.
- Provide exceptional customer service to ensure long-term business relationships.

**Reporting and Analysis**:

- Generate accurate and timely reports on collection activities, including aging reports and recovery rates.
- Analyze collection data to identify trends and potential issues.
- Utilize collection software and tools to streamline processes and improve efficiency.

**Qualifications**:

- Experience: 2-3 years of experience in B2B collections.

**Skills**:

- Strong communication and negotiation skills.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office1 Suite (Excel, Word, Outlook).
- Fluency in Kannada and English.

**Attributes**:

- Persistent and determined approach to debt recovery.
- Problem-solving and critical-thinking skills.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Kannada (required)

Work Location: In person

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