Relationship Officer

2 weeks ago

Kolkata, India OrderFly Private Limited Full time

The Relationship Officer Sales/Business development will be responsible for
- Reaching out to prospective clients (Restaurants), creating suitable offers and sign-up of new merchants to increase the subscriber base and maintain a healthy flow of business
- Registration and onboarding of new merchants, including documentation/ verification/ enrolment/ Payments and compete online registration process
- Responsible for being a point of contact for servicing requirements and service fulfilment for new and existing merchants during and after the onboarding stage.
- Completing the restaurant setup on QRkey systems and handover to merchants.
- Conducting handholding and training sessions with the merchant and their representatives to ensure that the transition of the merchant from their existing system to our system is hassle-free and convenient.
- Follow the various internal guidelines and procedures of the brand
- Ensure customer satisfaction through regular engagement
- Resolve customer queries/issues and facilitate customer service for both existing and newly acquired clients
- Maintain periodic status reports, including daily activity reports and calls/follow-ups

**Salary**: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Fixed shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- B2B sales: 1 year (required)

**Language**:

- English (required)

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