Aspire Global Service Centre

**Company Description**

We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model - a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.

Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners - Oracle, Microsoft, AWS, Red Hat, and Snowflake - help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.

Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.

Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.

Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.
- Onsite role, India Delivery Centre / Belfast / Dublin
- Full time position, 3-5 days per week in office (not shift)
- Department: ASPIRE Managed Services
- Practice: Services Reliability Group
- Vetting Requirements: N/A

**Role Summary**:
Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and results-driven AI and Automation Technician who will be responsible for the delivery and ongoing management of automation and artificial intelligence initiatives for ASPIRE Managed Services.

This role will primarily be responsible for the design, and deployment of intelligent automation solutions to improve operational efficiency and productivity, enhance decision making, scale operations and deliver a competitive advantage in the market.

**Key Responsibilities**:

- Identify opportunities for AI and automation across all Managed Service functions, tooling and processes
- Delivery and technical implementation of automation and AI projects, including development, testing, deployment, and monitoring
- Ensure solutions are scalable, secure, and compliant with data privacy and ethical standards
- Evaluate and select appropriate tools, platforms, and vendors
- Collaborate with business units to understand pain points and co-create solutions
- Monitor performance and continuously optimise solutions
- Development of internal capabilities and knowledge sharing across teams

**Qualifications** Skills, Education & Qualifications**:

- Proven experience (2 years +) delivering automation and AI projects in a complex, multi-client or enterprise-scale managed services environment
- Technical expertise in Artificial Intelligence and Machine Learning, including:

- Supervised/unsupervised learning, deep learning, and natural language processing (NLP)
- Model development using frameworks such as TensorFlow, PyTorch, or scikit-learn
- Experience deploying AI models in production environments using MLOps principles (e.g., MLflow, Azure ML, SageMaker).
- Hands-on experience with automation and orchestration technologies, such as:

- Robotic Process Automation (RPA) platforms: UiPath, Blue Prism, Automation Anywhere
- IT process automation (ITPA) tools: ServiceNow Workflow/Orchestration, Microsoft Power Automate, Ansible, Terraform
- Integration using APIs and event-driven architectures (e.g., Kafka, Azure Event Grid)
- Proficiency in cloud-native AI and automation services in one of or more