Front Office Associate

4 days ago


Bellandur Bengaluru Karnataka, India Icon Hotels Full time

**Roles & Responsibilities**:

- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data.
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.

**Skills & Knowledge**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like IDS.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

Pay: ₹8,086.00 - ₹20,980.94 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Diploma (preferred)

**Experience**:

- Front Desk: 1 year (preferred)
- total work: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person



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