Field Tech Associate

2 days ago

Pune Maharashtra, India NTT DATA Full time

**Req ID**: 344479

We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

**Role Responsibilities**:

- Be a contributing member of the EUC Team providing support to End Users in a Client Environment
- Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
- Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
- Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
- Learn new and emerging technologies as needed, guided by business requirements.

**Requirements and Preferences**:

- 1 to 3 Years' experience in End User Computing, IT Support, Asset Management needed.
- Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
- Basic understanding of ITL Framework is a must.
- Experience in using ITSM Tools like Service Now, Remedy etc.
- Good Communication Skills (Written & Spoken) in English
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Willingness to work on rotational shifts 24x7.

Travel including overnight domestic may be required.

**About NTT DATA

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