Process Associate

2 weeks ago

Kochi, India Blossom Inners Pvt Ltd Full time

Keeping track of the sales lead from Google sheet or what’s app.
- Calling the sales lead for validation / verification.
- Maintaining quality verification / validation by adhering to all the CPR points.
- Handling customer query and responding it positively.
- Reporting the dispute cases to the sales team as well as the management.
- Keeping update on any changes in the product, process & CPR.
- Ensuring the TAT of 8 mins to be followed for the first call.
- Updating the dispute case on the Google sheet & What’s app.
- Attending training and review meetings.
- Should handle multiple products. (elife, PP, HW)
- Any regular malpractice (like duplicate numbers for multiple case etc.) by the sales team to be reported to the team manager.
- Ensuring replacement manpower availability when taking break or leave.
- Language Required: English & Hindi

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹16,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Kochi, Kerala (required)

Work Location: In person

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