Front Desk Executive

**JOB DESCRIPTION**

**DESIGNATION: Front Desk Executive**

**ROLE**:Centre Front Desk Executive, Guest Relations

**FUNCTION: Assure clinics**

**LOCATION: Mumbai / Khar West**

**REPORTING**

**TO**:Clinic Manager

**ROLE PURPOSE**:
Coordinate and organize maximum client walk-ins and appointments from online and telephonic enquiries to facilitate the smooth running of the clinic at both entry and exit points. Help the clinic team members deliver quality customer care experience.

**COMPETENCIES REQUIRED**:
**KNOWLEDGE**:

- +2 Pass, Diploma Holder, Graduate

**CRITICAL SUCCESS FACTORS**:

- Communication skills (verbal & written)
- Listening skills
- Client Orientation
- Confidentiality
- Information collection & management
- Planning & Organizing
- Relationship Management
- Multi-tasking
- Personal Grooming & Appearance

**FUNCTIONAL SKILLS**:

- Working knowledge of medical terminologies, procedure and diagnosis related to hair loss related procedures offered
- Working knowledge of general administrative and clerical procedures

**TECHNICAL SKILLS (IF ANY)**:

- None

**KEY ACCOUNTABILITIES & OWNERSHIP**

**FINANCIAL PERSPECTIVE**
- Record and update services taken by the client and the related billing information in the software.
- Ensure that cash given by the customers tallies with services taken at the close of business every day.
- Ensure petty cash is maintained at optimum levels.

**CLIENT PERSPECTIVE**
- Greet clients cordially, offer refreshments and register them in the system as per the established protocols
- Answer incoming calls and deal with inquiries following appropriate telephone etiquette
- Improve client satisfaction and treatment room utilization by scheduling appointments in person or by telephone
- Keep appointments on schedule by notifying the Clinic Manager of client’s arrival and delay if it occurs.
- Help clients in distress by responding to emergencies if occurred

**INTERNAL BUSINESS PERSPECTIVE**
- Ensure the look and feel of the front desk area, client waiting lounge is well maintained, which includes but is not restricted to - arranging magazines, maintaining a moderate ac temperature, playing music, running a pleasant AV display and keeping the front desk and clients front desk lounge area a litter free zone.
- Obtain daily consultation, enquiry calls report and send the same to Centre Manager, Clients relations, Category head
- Maintain office supplies inventory (business cards, letter heads, envelopes, printing cartridge, stationary etc.) by checking stock; anticipate needed supplies; place and expedite orders for supplies and verify receipt of supplies.

**LEARNING AND GROWTH PERSPECTIVE**
- Be well aware of all the procedures, offers, discounts, offered by the clinic to make the consultation process smoother for the client.

**REPORTING STRUCTURE**

**DIRECT REPORTEES**: None

**TEAM SIZE**:None

**WORKING RELATIONSHIPS**:
**INTERNAL**:Centre Manager, Hair Transplant surgeon, Client Relation Executive, Tele callers, Housekeeping, Valet parking

**EXTERNAL**: Clients, Visitors

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Khar west, Mumbai - 400052, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX