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Team Supervisor- IT Apps Rtbsupport Services
3 weeks ago
itle: Service Manager - Payments
The Company : World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets.
Experience in Payment & Settlement systems with strong domain knowledge of Asia Pacific payment systems for domestic payments (e.g. RTGS, NEFT) and cross-border payments.
Good understanding of end-to-end payment processing in the region and the architecture of systems from payment origination to processing and settlement in a production environment.
Performance analysis and fine tuning of real time and batch systems.
Excellent Knowledge of ISO20022 payment standard.
Familiar with project management fundamentals and change management processes.
Excellent analytical, troubleshooting, and problem-solving skills.
Good customer service and interpersonal skills.
Strong verbal and written communication skills.
Strong planning, organizational and time management skills.
Experience in software development lifecycle (SDLC).
Knowledge in Java/J2EE platform, Oracle DB, SQL, Unix/Linux, IBM Websphere MQ.Self-motivated, self-organizing and possess drive, ability to be hands-on and a good team player.Experience debugging complex problems and view problems as an opportunity to improve Responsibilities:
Manage the relevant teams including vendors to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issues.
Oversee the outstanding defects/change requests, prioritize with business units and plan for the fix or implementation.
Play a key role during incidents to look at service restoration and remediation activities to ensure all payments are recovered and processed within the stipulated SLA’s.
Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
Follow through to ensure incidents and problems are resolved according to SLA.
Take ownership of major IT incidents and support tickets, coordinate between different parties for resolution, maintain effective communication to stakeholders and drive post incident reviews.
Critical part of this role is to constantly train and encourage the team members to perform consistently.
