Apprentice Associate Iii

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Quality Assurance Analyst III conducts quality verification of operations core business processes within the area of responsibility. This role is also responsible for providing quality-related monitoring, evaluation and feedback and works to improve operations contributing to the department’s goals and objectives.

**Key Responsibilities**:

- Facilitates and attends all applicable client-based monitoring and provides appropriate feedback
- Implements updates to policies and procedures by monitoring fluctuations in industry trends, tracking customer needs, foreseeing potential impacts to products and services
- Supports the implementation of consulting projects through data gathering, analysis and research
- Assists in the resolution of quality assurance problems
- Provides functional, procedural, or strategic guidance to create value, maximize growth and improve business performance for the company
- Interfaces with client, relationship management, and functional leadership as required in order to ensure attainment of key performance metrics
- Completes quality audits and reporting within established timeframes
- Conducts quality audits of operations core business processes
- Provides technical guidance and data concerning quality-related improvements
- Provides monitoring and evaluation services to improve department operations, promoting consistency of and adherence to departmental operating procedures

**Education**:

- 4 year Bachelors Degree (preferred)

**Experience**:

- 0-2 years experience (preferred)

**Supervisory Responsibilities**:

- This job does not have supervisory duties.

**Education & Experience (in lieu)**:

- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

**Primary Skills**

Analytical Thinking, Management Reporting, Process Improvements, Quality Assurance (QA), Quality Auditing

**Shift Time**

**Recruiter Info**

Diksha Prasad

**About Allstate**

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.