Trade & Working Capital Operations - Associate

**JOB DESCRIPTION**
You are a strategic thinker passionate about driving solutions. You have found the right team

As an Associate in the Operations change management team under Trade & Working Capital department, you will have the opportunity to define business requirements and partner with stakeholders to deliver them successfully. You will be involved in identifying new system enhancement opportunities, documenting business use cases, and promoting project progress. This role requires strong analytical ability, exceptional organizational skills, and excellent communication skills. You will also be responsible for preparing training materials and providing user support. This role offers the chance to work in a fast-paced environment and interact with cross-functional global teams.

**Responsibilities**:

- Identify new opportunities for system enhancement to improve the transaction lifecycle. Document business use cases according to requirements to assess the benefits, scope, and potential risks for presentation to the Global Program for budget and other necessary approvals.
- Walk through requirements with technology and other stakeholders to ensure understanding and alignment. Participate in solution design and ensure alignment with the requirements.
- Conduct weekly and regular meetings with stakeholders to drive progress. Prepare a detailed project plan (using MPP tool or Excel) covering all aspects and dependencies of the project, such as schedule, tasks, and risks.
- Track all project milestones to ensure timely completion.
- Drive pre
- and post-implementation tasks and report progress to senior management. Proactively identify defects and track their resolution.
- Prepare training materials and provide training to staff to achieve operational readiness.
- Provide user support and ensure complete post-analysis documentation. Establish strong governance and framework for tech delivery projects.

**Required qualifications, capabilities and skills**:

- At least 5 years Core Trade finance experience
- At least 3 years of relevant business analyst experience
- Change Management or Project Management Experience
- Experience of working with various stakeholders
- Business Analysis skills, ability to understand complex workflows and offer solutions
- Exceptional organizational skills, be able to prioritize demands/tasks based on priority level
- Strong analytical ability with experience in analyzing and synthesizing large data sets
- Excellent communication skills, both written and verbal and capable of developing strong story boards to support senior management update
- Strong understanding of project lifecycle, supporting documentation and control related requirements. Strong level of proficiency with Microsoft tools (Excel, PowerPoint, SharePoint, Project)
- Knowledge of Global Trade Finance business (i.e. lifecycle of Import and Export across the border and Banking involvement in the process)

**Preferred qualifications, capabilities and skills**
- Exceptional attention to detail and problem solving skills
- Ability to multitask and handle high stress while maintaining accuracy in tight deadlines
- Comfortable working in a fast-paced environment
- Ability to work with cross-functional global teams and interact with all staff levels

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.