Service Operations Administrator Ii

**Description & Qualifications**:
Description

Description
UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join our Global Service Operations team. The Project Operations Specialist will provide strategic support to a team of Professional Services within a specified industry vertical or workgroup. The Project Operations Specialist is an integral partner to their Professional Service team and consistently ensures operational excellence and efficiency.
Job Responsibilities include but are not limited to:

- Partnering with Sales Operations and Business Dev to ensure project success via timely and accurate project setup for complexed sales opportunities
- Participate in internal and external operational planning
- Participate in various committees on behalf of Project Operations
- Contribute to preparation of Project Manager’s project budget review meetings; drive communications to other cross functional teams and project stakeholders, assist with maintaining and monitoring budget requirements. Providing financial and operational reporting
- Creation, management, and retention of change orders
- Ensure compliance with corporate standards and internal company processes and systems are in place
- Expert with a PSA tool; provide first line PM process execution support
- Provide guidance to Project administrators where needed
- Works in conjunction with senior leadership and utilizing financial data to drive performance improvement
- Researches and resolves complex and/or escalated account related issues
- Responds to senior leadership’s requests and disputes, processing authorized time adjustments within our Business Operation guidelines and timelines

Secondary Responsibilities:

- Participate in team meetings and provide input
- Exhibiting cross-functional collaboration with Resource Deployment, Credit & Collections, Order Management, Finance, Technology & Information and Field Enablement.

**Qualifications**:
**Qualifications**:

- 3-5 years post secondary education required or relevant work experience
- 3+ years working in an operations or professional service environment
- Minimum of 3-5 years of related experience, preferably in a software sales/service organization
- Excellent communication skills with an emphasis on account support to include strong grammar, spelling and writing skills
- A demonstrated ability to work with people in all levels of the organization to ensure cross-team functionality
- Detail oriented; able to identify, prioritize and solve problems effectively
- High self-motivation, responsibility, and emotional flexibility to achieve results
- Able to work in a diverse, global environment
- Must be organized and can multi-task in a fast paced and demanding environment
- Availability for limited travel as requested

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.