Reservation Executive

2 days ago


Domlur Bengaluru Karnataka, India Ferns Estates & Developers Full time

**General Responsibilities**:

- Answer the calls in 3 rings.
- Greet all the calls with a smile.
- Ensure all the reservation requests are reverted within wwithin12 hours or latest by 24 hours of receiving.
- To keep all the relevant departments aware of the resort occupancy

**Specific Responsibilities**:

- Have in-depth knowledge of our product and competitors
- Ensure reservation department and Front Office staff are constantly aware of availability, on-request, closed dates, high-demand dates, etc.
- Responds to all reservation requests and executes prompt and accurate information at all times
- Complete knowledge of the resort rates, promotions, amenities, facilities & services
- Attend all scheduled meetings as and when required
- Track and update all reservations picked up from all Online channels
- resort website, OTA, GDS, etc.
- Update No-shows and cancellations on all OTA's to avoid unwanted commissions
- Ensure accurate information is updated on the PMS
- Understand and enforce resort and company credit policies.
- Proper billing instructions, credit card auth, etc. are updated accurately
- All reservations are processed as per SOP within 12 hours of receiving the reservation query
- Ensure all the reservation confirmation letters are sent for all processed bookings as per SOP
- Process retentions, no-shows, and cancellations as per the resort policy and procedures
- Ensure all requests for amenities or transportation are updated on the PMS accurately. Details are shared with the concerned department and/or the third party.
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits/guarantee
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-shows, etc.
- Reconfirmation of all the reservations/groups as per SOP
- All reservation modifications are updated on the PMS immediately and accurately
- Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems
- Check forecasting reports based on statistics codes (Market, Source, Rate Code, etc.), reservations which are wrongly tagged should be amended

**JOB SPECIFICATION**

**Knowledge & Skills**:
Excellent MS office skills

Excellent communication & telephonic skills

Proper knowledge of PMS system

Ability to upsell, recommend wherever possible.

**Disposition /Personality**:
Determined & Enthusiastic

Team Player

Self-motivated

Ability to perform effectively when there are pressure peaks

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person


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