Reservation Executive

9 hours ago

Domlur Bengaluru Karnataka, India Ferns Estates & Developers Full time

**General Responsibilities**:

- Answer the calls in 3 rings.
- Greet all the calls with a smile.
- Ensure all the reservation requests are reverted within wwithin12 hours or latest by 24 hours of receiving.
- To keep all the relevant departments aware of the resort occupancy

**Specific Responsibilities**:

- Have in-depth knowledge of our product and competitors
- Ensure reservation department and Front Office staff are constantly aware of availability, on-request, closed dates, high-demand dates, etc.
- Responds to all reservation requests and executes prompt and accurate information at all times
- Complete knowledge of the resort rates, promotions, amenities, facilities & services
- Attend all scheduled meetings as and when required
- Track and update all reservations picked up from all Online channels
- resort website, OTA, GDS, etc.
- Update No-shows and cancellations on all OTA's to avoid unwanted commissions
- Ensure accurate information is updated on the PMS
- Understand and enforce resort and company credit policies.
- Proper billing instructions, credit card auth, etc. are updated accurately
- All reservations are processed as per SOP within 12 hours of receiving the reservation query
- Ensure all the reservation confirmation letters are sent for all processed bookings as per SOP
- Process retentions, no-shows, and cancellations as per the resort policy and procedures
- Ensure all requests for amenities or transportation are updated on the PMS accurately. Details are shared with the concerned department and/or the third party.
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits/guarantee
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-shows, etc.
- Reconfirmation of all the reservations/groups as per SOP
- All reservation modifications are updated on the PMS immediately and accurately
- Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems
- Check forecasting reports based on statistics codes (Market, Source, Rate Code, etc.), reservations which are wrongly tagged should be amended

**JOB SPECIFICATION**

**Knowledge & Skills**:
Excellent MS office skills

Excellent communication & telephonic skills

Proper knowledge of PMS system

Ability to upsell, recommend wherever possible.

**Disposition /Personality**:
Determined & Enthusiastic

Team Player

Self-motivated

Ability to perform effectively when there are pressure peaks

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

  • Reservation Executive

    7 days ago

    Indiranagar, Bengaluru, Karnataka, India Big Pitcher Full time

    **Reservation Management**: - Accurately input table reservation details into the booking system. - Manage and update table reservation records, ensuring accuracy and completeness. **Guest Interaction**: - Provide friendly and professional assistance to guests regarding reservation inquiries, special requests, and accommodations. - Address and resolve any...

  • Reservations Executive

    7 days ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25125907 **Job Category**Reservations **Location**Marriott Executive Apartments Bengaluru UB City, 24 Vittal Mallya Road UB City, Bengaluru, Karnataka, India, 560001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...

  • Reservation Executive

    7 days ago

    Bengaluru, Karnataka, India Akbar Online Booking Company Full time

    Strong communication and customer service skills. - Attention to detail, organizational abilities, and time management. - Familiarity with reservation systems - Sales and problem-solving skills. - Entry-level: no experience required (preferred: 1-3 years in customer service or reservations) Pay: ₹14,000.00 - ₹18,000.00 per month **Benefits**: -...

  • Female Reservations Executive

    3 days ago

    Bengaluru, Karnataka, India Spree Hotels Full time

    She primarily supervises the reservation functionsfor the hotelensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills. - Achieving customer satisfaction and room revenue goals while taking gueststhrough the...

  • Reservation Associate

    2 days ago

    Bengaluru, Karnataka, India The Paul Bangalore (Unit Paul Resorts & Hotels Pvt. Ltd.) Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...

  • Reservation Executive

    7 days ago

    Sadashivanagar, Bengaluru, Karnataka, India HOYSALA VILLAGE RESORT Full time

    Experience : 2 to 3 year in Hotel / resorts reservations. **Location**: Bangalore, Sadashiv Nagar **Experience**: 2 to 3 Years **Department**: Reservations **Salary: As per Company standard.** **Job Summary**: Responsible for managing reservations, coordinating with departments, and ensuring guest satisfaction while optimizing occupancy and...

  • Reservation Executive

    3 days ago

    Bengaluru, Karnataka, India Vesta Hotels & Resorts Full time

    Requirement:Male/FemaleAge 24-35 yearsLocation: KolkataRole Description:This is a full-time on-site role as an Executive - Central Reservation at Vesta Hotels & Resorts in the Greater Kolkata Area. The role involves overseeing accuracy of Reservations put into system by the individual hotels properly as per Company Guidelines in the chain hotels. Also to...

  • Reservations Executive

    2 days ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24218951 **Job Category**Reservations **Location**Aloft Bengaluru Outer Ring Road, Cessna Business Park, Sarjapur - Marathahalli Outer Ring Road, Bengaluru, Karnataka, India, 560103 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and...

  • Reservation Associate

    7 days ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25111326 **Job Category**Reservations **Location**Marriott Executive Apartments Bengaluru UB City, 24 Vittal Mallya Road UB City, Bengaluru, Karnataka, India, 560001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Reservations Executive

    7 days ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25095099 **Job Category**Reservations **Location**JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India, 560001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...