Admissions Telecounselor

**Overview**:
**Responsibilities**:

- **Outbound Calling**:

- Identify and contact potential students through outbound calls.
- Provide information about the university's programs, courses, fees, and admission process.
- Address queries and concerns of prospective students.
- **Inbound Calls**:

- Answer incoming calls from prospective students and parents.
- Provide accurate and timely information about the university.
- Resolve queries and issues related to admissions.
- Direct calls to appropriate departments or individuals as needed.
- **Follow-up**:

- Follow up with prospective students to address their queries and encourage them to apply.
- Schedule appointments for campus visits or virtual counseling sessions.
- Track and manage the status of prospective students.
- **Data Management**:

- Maintain accurate records of calls, interactions, and student inquiries.
- Update the CRM system with relevant information.

**Qualifications and Skills**:

- Excellent communication skills (Nepali, English & Hindi).
- Knowledge of functionalities of University Admission team is preferred.
- Strong interpersonal skills and the ability to build rapport with people.
- Persuasive and convincing communication style.
- Strong listening skills.
- Ability to work in a fast-paced environment and handle multiple tasks

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Work Location: In person