Warranty Advisor

JD of Warranty Advisor
**Job Title **Warranty Advisor

**Company **Khandelwal Motors Pvt. Ltd. (Award winning
- **TATA Motors**
Commercial Vehicle (CV) Dealership)

**Location **Mahwa (Dausa), Rajasthan (100 Kms from Jaipur and Agra)

**Experience ** 2Year and above

**About Khandelwal Motors Pvt. Ltd. (KMPL)**

Khandelwal Motors Pvt. Ltd.(KMPL) is the authorized dealer of Tata Motors Ltd. for
Sales, Service & Spares in the districts of Eastern Rajasthan which are Dausa,
Sawai Madhopur, Karauli & Dholpur since 2007. The company is headquartered at
Mahwa, (District
- Dausa), Rajasthan and we have branch offices at Dausa,
Dholpur, Gangapur City, Karauli and Sawai Madhopur. Through our business, we not only provide employment opportunities to local people but also help the economy of the area to grow for goods movement and people movement.

KMPL has been awarded the **BEST Dealership in EMPLOYEE ENGAGEMENT **in
INDIA by FADA in 2020 by Kapil Dev.

We deal in SCV (Cargo & Passenger
- TATA Ace, INTRA, Yodha, Magic, Zip etc.),
Light & Intermediate Commercial Vehicles Trucks (LCV & ICV- 407, 709, 1109,
1512 etc.) & Buses (LCV / ICV). With 35+ years in the domain of Auto
- Dealerships, KMPL has the domain expertise, people connect, local goodwill, the confidence of the upstream, a dedicated team and the vision to become the market leader in the chosen geography.

**Position Overview:

- **
A Warranty Advisor is responsible for managing customer warranty claims and ensuring they are processed accurately and in a 9mely manner. The role requires an individual with excellent communica9on skills who can effec9vely deal with customer complaints while closely working with internal departments to resolve customer issues.

**Key Responsibilities:

- **

1. Process customer warranty claims and communicate with customers regarding the status of their claims.
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3. Review and analyse warranty claims data to iden9fy trends and opportuni9es for improvement.

4. Work closely with internal departments including Sales, Customer Service and Technical
Support to resolve customer issues.

5. Communicate with customers to provide updates on the status of their claims and to address any ques9ons or concerns they may have.

6. Maintain accurate records of customer interac9ons and warranty claim details.
7. Provide excellent service by responding to customer inquiries and resolving issues promptly and professionally
8. Con9nuously improve processes and procedures to ensure that warranty claims are processed efficiently and effec9vely.
9. Par9cipate in training and development ac9vi9es to maintain knowledge of product and warranty policies and procedures

**Desired Skillets and Experience:

- **
- Bachelor’s Degree required or equivalent.
- 2+ years of experience in a warranty support role from a Commercial Vehicle Dealership

Of Tata Motors.
- Excellent communica9on skills
- Strong aWen9on to detail and organisa9onal skills.
- Ability to work independently and as part of a team
- Knowledge of warranty and product process and procedure.
- Strong problem-solving and analy9cal skills.

**Salary:

- **

The warranty advisor's salary may vary depending on the experience, qualifica9ons and loca9on.
The average salary range for this role is 25-40K per month. Incen9ves may vary depending on the performance.

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**Salary**: ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mahwah, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)
- tata motors dealership of commercial vehicle: 2 years (preferred)
- Health insurance