Backend Executive

_ **Job Title: Real Time Analyst**_

**Location**: 2nd floor Invedus pvt.ltd A-90 Noida Sector 2 UP- 201301(Nearest Metro
- Noida sector 15)

**Working days**:5.5 Days
**Shift** **Timings**:Rotational Shifts(For Females Day shifts)

**About the Role**

As a Real-Time Analyst, you will play a key role in monitoring live delivery operations in the USA and Europe carried out by autonomous robots. Your primary responsibility will be to ensure seamless deliveries by tracking real-time activity, guiding robots through unexpected obstacles, and coordinating with field teams when support is needed. This role is well-suited for someone who is detail-oriented, enjoys structured problem-solving, and thrives in a desk-based environment. It is ideal for individuals who are comfortable with system-based work and can maintain focus for extended periods.

**Key Responsibilities**
- **Monitor Autonomous Operations**: Track and supervise real-time robot deliveries via the operations platform, ensuring consistent performance and mínimal disruptions.
- **Remote Intervention**: Safely and efficiently guide robots through unforeseen obstacles (e.g., pedestrians, blocked paths, construction zones) using remote navigation tools.
- **Collaborate with Field Teams**: Coordinate with on-ground personnel to assist with robot retrieval, maintenance, or urgent interventions.
- **Incident Management**: Document, escalate, and follow up on system alerts, safety concerns, or robot anomalies, contributing to continuous improvement processes.
- **Operational Optimization**: Analyze delivery patterns and provide feedback to enhance route performance, improve uptime, and support expansion into new service areas.
- **Compliance & Safety Oversight**: Ensure robots follow local pedestrian and traffic regulations, and act swiftly in situations that could affect public safety.
- **Data Entry & Accuracy**: Maintain accurate logs and reports of remote interventions, delivery status, and customer feedback for internal tracking.
- **Shift Handover Communication**: Provide thorough handover notes for incoming shift teammates to maintain continuity and awareness of ongoing situations.
- **Adaptability to New Locations**: Quickly learn the layouts and delivery nuances of newly launched cities or campuses, adapting guidance accordingly.
- **Multi-Robot Management**: Manage multiple delivery robots simultaneously, prioritizing interventions based on urgency and impact.

**Required Skills**:

- Strong attention to detail and ability to consistently work with concentration.
- Excellent problem-solving skills with the ability to make quick, informed decisions during remote interventions.
- Effective communication skills
- Ability to multitask and prioritize actions in a fast-paced, dynamic environment.
- Basic technical aptitude and comfort working with digital platforms, remote navigation tools, and software systems.
- Strong organizational skills for accurate data entry, reporting, and shift handovers.
- Ability to collaborate cross-functionally and work well within a team environment.
- Prior experience in BPO, KPO operations, real-time monitoring, or customer support is preferred.

**Why Join Us?**
- Be part of an exciting project in the growing field of robotics.
- Join a team that values your ideas and invests in your career.
- Enjoy a positive work culture with fun Fridays, activities, and team support.
- Clear opportunities for advancement as the project and company grow.
- Get recognized for your dedication and contributions.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person