International Voice Process

19 hours ago

Gurgaon, India VCosmos Full time

Urgent Hiring for International Voice Process

Position Title: Customer Success Associate

PURPOSE OF POSITION:
PRIMARY DUTIES AND RESPONSIBILITIES:
Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.

Provide clients with information relating to smoke alarm legislations in various states and territories.

Provide quotes and information to clients relating to upgrading their smoke alarm system.

Responsible for accurate and efficient processing of new property lists.

Responsible for accurate and efficient processing of client and technician work orders

Responsible for accurate and efficient processing of client invoices

ELIGIBILITY:
Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Proven customer support experience or experience as a Client Service Representative

Work from office.

5 days a week with 2 rotational off

Rotational Shifts (Australian Timings)

Experience: 6 to 1 Year in International BPO

Job Location: Gurgaon, India

Work Model: WFO Only

Shifts: 9hrs (As per Roster)

Working Days: 5 Days Working 2 Rotational Week Offs

Qualification: Graduates Only

**Salary**: 27K - 29K CTC + Performance Bonus

Interview Rounds:
HR Round

Re-Screening Round

Operations Round

Client Round

Note: All rounds will be held over the video call.

**Salary**: ₹25,000.00 - ₹29,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- International voice proces (BPO)s: 1 year (required)

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