Customer Service Officer
6 days ago
**Job Title: Customer Service Officer**
**Responsibilities**:
- Respond to customer inquiries and concerns promptly and professionally.
- Assist customers with product information, order processing, and issue resolution.
- Handle customer complaints and escalations with tact and diplomacy, seeking solutions to ensure customer satisfaction.
- Build and maintain positive relationships with customers by providing personalized and attentive service.
- Keep accurate records of customer interactions and transactions using our CRM system.
- Collaborate with other departments, such as sales and operations, to address customer needs and inquiries.
- Identify opportunities for process improvement and share customer feedback with the relevant teams.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
**Requirements**:
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Empathetic and patient demeanor, with a genuine desire to help customers.
- Ability to multitask and prioritize tasks effectively.
- Familiarity with CRM software and customer service tools.
- High school diploma or equivalent; additional education or training in customer service is a plus.
**Benefits**:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Comprehensive training and ongoing support.
- Friendly and collaborative work environment.
- Employee discounts on company products or services.
**Job Types**: Full-time, Fresher
**Salary**: ₹9,780.42 - ₹20,838.26 per month
**Benefits**:
- Cell phone reimbursement
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Jalandhar, Jalandhar, Punjab (required)
Ability to Relocate:
- Jalandhar, Jalandhar, Punjab: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8872299555
-
Customer Care Executive
2 weeks ago
Jalandhar, Punjab, India Female Customer Care Executive Full time**Responsibilities**: - Assist customers with product inquiries, troubleshooting, and support. - Provide product training and guidance to clients. - Maintain records of customer interactions and feedback. **Requirements**: - Proficiency in **English and Hindi** (spoken & written). - Prior experience in customer support preferred. - Strong problem-solving...
-
Customer Service Representative
2 weeks ago
Jalandhar, Punjab, India WIZE ENTERPRISE Full time**Job Title: Customer Service Representative** **Job Summary**: The Customer Service Representative (CSR) is responsible for managing customer inquiries and complaints, providing information about products and services, and ensuring customer satisfaction. The CSR will handle a variety of customer service tasks, including processing orders, resolving issues,...
-
Office Administrator/customer Service
6 days ago
Jalandhar, India AG Management & Consultancy Full timeURGENT REQUIREMENT.. - We are Hiring for Office Admin cum Customer Service who can Manage and resolve customer complaints. Handle printing and filing of invoices. Maintain and monitor the inventory level of office supplies, distribution of office stationeries. Any other ad-hoc duties as assigned by the management. - _**male and female both can...
-
Reception and Customer Service
6 days ago
Jalandhar, Punjab, India Bray Consultants private limited Full time**About Us**: We’re seeking an energetic and outgoing **Receptionist cum Telecaller** who’s just as comfortable at the front desk as they are on the move! If you love meeting new people, have a knack for smooth communication, and are open to traveling around the city to support our operations, this role could be perfect for you. **What You'll Do**: -...
-
Merchant Services-me Sales Officer
2 weeks ago
Jalandhar, Punjab, India HDFC Bank Full time**Group Company**: HDFC Bank Limited **Designation**: Merchant Services-ME Sales Officer - SO **Office Location**: BMC Chowk Jalandhar (Branch) **Position description**: Merchant Services-ME Sales Officer - SO **Primary Responsibilities**: - To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on month. - To source...
-
Freshticket Department Customer Service Remote
15 hours ago
Jalandhar, Punjab, India OSCAR EXPO Full time**Descripción de la compañía**: Best **Descripción del puesto**: **Airport Ground Staff Job in Airport City In India**: As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers while traveling. You will ensure quality...
-
Retail Branch Banking-rm Service Officers
2 days ago
Jalandhar, Punjab, India HDFC Bank Full time**Group Company**: HDFC Bank Limited **Designation**: Retail Branch Banking-RM Service Officers **Position description**: To assist acquisition of Salary and salary Family accounts from corporate employees **Primary Responsibilities**: - Preliminary responsibility of officer is to lesioning with corporates for Shopper Activation, SLC Credit and other...
-
Customer Service Representative
16 hours ago
Jalandhar, Punjab, India The Knowledge Academy Full time**Responsibilities**: - Log and resolve issues in a timely manner - Maintain service records and feedback - Coordinate with internal teams as needed - **Requirements**: - **Graduate in any stream**: - Good communication and problem-solving skills - Patience and a customer-first attitude **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹15,500.00...
-
Customer Service Officer
2 weeks ago
Mohali, Punjab, India Classic Group Full time**#CLASSIC GROUP OF COMPANIES IS HIRING FOR CUSTOMER SERVICE OFFICER FOR MOHALI LOCATION** **JOB DESCRIPTION ( ONLY FEMALES REQUIRED )** 1. Follow up calls with the clients for the payment. 2. Strong communication skills and soft spoken skills. 3. Negotiations skills - strong bias for driving results in a high performance environment 4. Ensure adherence...
-
Customer Service Agent
2 days ago
Jalandhar, Punjab, India Ava Finance Full time ₹ 2,40,000 - ₹ 3,00,000 per yearAbout the RoleA Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high...