Counselling Executive

2 weeks ago

HSR Layout Bengaluru Karnataka, India AYU Health(Plus Health Tech Ventures Pvt Ltd) Full time

**JD - Executive - Claims Specialist Reimbursement - Counseling**
- Company Name:_ **Plus Health Tech Ventures Private Limited (Ayu Health)**
- About Us:_ The Indian healthcare industry is a $100B market and one of the very few remaining sectors which haven’t been disrupted and colonized by new-age technology companies. As with most other markets of this size, about 10% of the market is served by the premium healthcare providers (Apollo, Fortis, Manipal etc). These companies provide the ‘Mercedes Benz’ experience to those Indians who can afford to pay for them. However, the rest of the market is highly fragmented and of variable quality - as a result a the majority of Indians don’t have reliable providers of healthcare (like ‘a Maruti’ or ‘a Hyundai’) to trust for their most critical surgeries. Enter Ayu Health. Ayu has created a curated network of 120+ hospitals in Delhi, Chandigarh, Jaipur, Bengaluru and Hyderabad (And expanding fast) at every price-point to give reliable & affordable medical services (consultations and surgeries) to its customers. We have leveraged technology and process excellence to deliver industry-leading customer satisfaction scores to make us the first choice of all who have experienced Ayu Health once. The founding team of Ayu health are all second time entrepreneurs. Most of the team from their first venture has joined Ayu health - proof of a positive work culture. The problem space is huge and the Indian patient’s dissatisfaction with the quality of healthcare is well known. We have just raised our series B and are very well-capitalized.
- ROLES RESPONSIBILITIES:_
- Explain Patients on Reimbursement process via Call.
- Should Convince Patients on the process and clear their queries smoothly.
- Proficient with medical terms & systems.
- Understanding of Policy terms & conditions & Various Protocols / Guidelines
- Understanding of Customers Behavior and Act accordingly
- Maintaining & Ensuring Standard Operating Procedures & Protocols
- Manage volumes effectively & efficiently to maintain Turnaround time of processing cases
- Requirements:_
- At least 6 Months or 1 Year experience in Voice process.
- Super good in Customer Queries handling & Conversion.
- Excellent oral and written communication
- Good customer service/relationship skills and ability to work effectively in a fast-paced environment with shifting priorities.
- Outbound Calls Daily 70 to 100.
- Adjustable to Flexible working timings & shifts.
- Proficiency in English with 2 additional Regional Languages.
- Immediate Joiner

Pay: ₹17,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

**Experience**:

- Domestic voice process: 1 year (required)

Work Location: In person

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