
Citrix Admin
2 weeks ago
Citrix Admin
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
Who we are:
Eligibility & Qualification:
- Bachelor’s degree in Engineering (or Equivalent).
- Minimum 5 years of relevant experience in Enterprise Managed Service environment.
- Certification on the latest track like Citrix CCA-V, CCP-V, ITIL is an added advantage.
- Flexible to work in 24X7 support environment.
Technical Skills:
- Admin, Operate and Manage Citrix Farm.
- Experience in Citrix Virtual Apps and Desktops 7.x, 19 xx, 20 xx LTSR Suite
- Experience in managing Citrix Virtual Apps and Desktops via Studio.
- Experience in Citrix cloud, Citrix cloud connector
- Install and configure FS Logix.
- Experience in provisioning method using MCS technology.
- Good knowledge in PVS technology.
- Good knowledge in random Citrix Desktops.
- Good knowledge in Citrix Storefront, License Server, and Director
- Good knowledge in XenServer
- Good knowledge in VMware vCenter and ESXi. Key Responsibilities:
- Reproducing issues in inhouse Lab.
- Identify and escalate issues in a timely manner to vendor according to process guidelines.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
- Maintain quality on case documentation, SLA timeframes and operational metrics.
- Performs within the Productivity Measure of the team (scorecard).
- Handle Problem Management, Post Incident Reviews and RCA.
Non-Technical Skills:
- Excellent written and verbal communication skills. - Commitment to deliver high quality product and solution support. - Must achieve excellent customer satisfaction. - Take ownership and work with high productivity and efficiency. - Support other team members and seek their advice to make decisions on complex issues.
For internal movement: - Approval of the employee's current manager is required. - Employees are expected to notify their manager prior to an interview. - Employees in Performance Improvement Plan are not eligible to apply
What We can offer you:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?
services, #pns and #zerto #Pointnext
**Job**:
Services
**Job Level**:
Specialist
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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