Call Centre

6 hours ago

Thane, India Hemocean outsourcing Full time

Call Centre Agent - Fresher

Job description

Qualifications and Skills

Excellent communication skills (Mandatory skill)

Effective customer service capabilities (Mandatory skill)

Strong problem-solving abilities (Mandatory skill)

Proficiency in active listening to understand customer needs quickly

Efficient time management to handle multiple tasks

Adaptability to various customer scenarios and company processes

Patience in dealing with different types of customer interactions

Basic computer proficiency to navigate customer service software

Roles and Responsibilities

Answer incoming customer inquiries in a timely and accurate manner

Provide quality customer service by resolving issues effectively

Document and update customer information according to company guidelines

Handle customer complaints and provide appropriate solutions

Follow communication procedures, guidelines, and policies

Maintain a positive and professional attitude towards customers

Collaborate with other teams to ensure customer satisfaction

Keep records of customer interactions, process customer accounts, and file necessary documents

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,633.84 - ₹18,864.65 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7903809796

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