UX Researcher

1 week ago

Delhi, India Car Next Door Full time

UX Researcher (Home based/Remote)
- Full-Time permanent position
- SEA (Remote)

**About the role**:
In this role, you’ll be responsible for the end-to-end research lifecycle - from planning, recruiting and moderating to synthesising and cataloguing observations and insights in our research repository. In collaboration with our product managers, designers and other stakeholders, you’ll translate these insights into research-backed solutions that consider the user’s wants and needs as well as the intricacies of our product and processes. You’ll also act as a user advocate, supporting our users’ wants and needs and promoting your recommendations to various senior stakeholders.

If you care deeply about the products you work on, the users you design for and the quality of the research you conduct, come join us in creating intuitive experiences for our growing car-sharing community.

**Responsibilities**:

- Design research studies and deliver insights that drive product and business decisions
- Organise and conduct interviews, and moderated and unmoderated usability testing sessions
- Conduct quantitative analysis in Mixpanel and Looker with help from our Insights team
- Prepare and distribute effective user surveys with tools like Braze, InstaBug and Typeform
- Synthesise observations and feedback in our research repository Dovetail
- Monitor and identify trends in feedback across our many channels

**To be successful in this role, you’ll need to bring**:

- 2-3 years’ experience in an in-house UX research role, ideally working with high volumes of quantitative and qualitative data
- Knowledge in qualitative and quantitative research methodologies
- Empathetic and rational thinking - you’ll need to understand both user and business needs and balance these in your recommendations
- Strong prioritisation skills - you'll need to evaluate potential impact and prioritise research questions and recommendations accordingly
- Bachelors or certification in relevant UX field preferred

**How we work**:
We move quickly and encourage each other to deliver - working for great outcomes, not to tick off tasks. Everyone has a say and can contribute equally to the next great feature or opportunity. You’ll be surrounded by a world-class team of thinkers, designers, engineers, and leaders who prioritise:

- Embedding our values in everything we do
- Creating simple and well-loved products and experiences
- Making car sharing accessible and affordable

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