Sales & Operations Coordinator

Reference Code: 90828**Sales & Operations Coordinator**:

- Richemont- Delhi, DL, IN- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**Main Purpose**:
The Sales & Operations Coordinator is one of the pillars of our business and collaborates with stakeholders such as commercial, finance, IT, logistics, marketing, HQ, and external partners.

He/ She is responsible to ensure an efficient and effective flow of product distribution for our network in India.

He/she will be instrumental in achieving our sales targets, and optimization of stocks across channels.

**KEY RESPONSIBILITIES**

**Order to Cash Cycle**:

- Process monthly orders for our regional partners to ensure timely replenishments: valuable and non-valuables
- Monitor backorders regularly, and closely follow up its fulfillment
- Monitor client payments, credit limits, and payment terms in collaboration with commercial and finance
- Liaise with logistics on ensuring deliveries are done promptly
- Process staff sales and purchases

**Reverse Logistics**:

- Manage sales returns efficiently, and as per agreed procedures in collaboration with finance, commercial, logistics, and partners

**Inventory Management**:

- Track target stock fulfillment rates to monitor stock availability across all networks
- Communicate alerts on the risk of shortages to business, and ensure continuous follow-up with HQ on the upcoming production
- Perform routine stock re-balancing across the retail network to improve availability
- Manage stock in consignment, and stocks for events in coordination with marketing
- Manage stock for conditioning materials associated with the valuables
- Reconciliation of stock adjustment report with finance
- Assist with yearly physical stock counts in collaboration with regional partners

**Distribution and Customer Services**:

- The key point of contact for all product inquiries from boutique teams, across channels
- Manage boutique wish lists for out-of-assortment references
- Manage closely the production and deliveries for special orders
- Follow-up with CS platform on own stock interventions, and partner repairs

**Planning and Assortments**:

- Participate and assist in the demand planning process
- Monitor boutique assortments, and make recommendations for change where needed
- Assist in the model stock setting for India

**Master Data Management**:

- Maintain and update the different product pricing in the system, as and when needed
- Creation of new references in collaboration with HQ and IT
- Coordinating the creation of new partners

**Reporting and Analytics**:

- Issues daily sales reports to provide visibility to the business
- Maintains daily stock report to track fulfilments and follow-up actions
- Maintains the data integrity of Booster in coordination with the partners
- Maintains and updates sell-in and sell-out database
- Conducts ad-hoc product analysis, as and when needed by the business

**Sales staff community**:

- Create and animate a sales staff community to share best practices and keep the salespeople up-to-date on the latest Maison news

**POS visits**:

- Perform regular POS visits to ensure stock and sell-out accuracy, trade is state of the art, and strengthen the relationship with retailers and sales staff

**JOB PROFILE**

**Personal skills**
- Drive for results
- Strive for excellence
- Communication savvy
- Very dynamic with a strong team spirit that is essential to coordinate with all the departments
- Solutions-driven, and a mindset for continuous improvement

**Technical skills and abilities**:

- Strong analytical skills
- Attention to details
- Strong interpersonal relationships skills
- Computer skills - solid knowledge of Excel

**Required experience**

***1-2 years of experience within an international company, preferably in the retail/luxury sector

**Languages Ability**:
Fluency in English

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