Customer Support Executive
2 days ago
**Responsibilities**:
- Understand and address customer concerns in a professional and courteous manner.
- Troubleshoot technical issues and provide appropriate solutions to customers.
- Document customer interactions and ensure accurate and complete record-keeping.
- Collaborate with other departments to resolve complex customer issues.
- Meet and exceed customer satisfaction goals and metrics.
- Maintain a positive and proactive attitude towards resolving customer issues.
- Stay updated with company products, services, and policies to provide accurate information to customers.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
- Flexibility to work in rotational shifts, including nights and weekends.
- Familiarity with customer support software and tools.
- Freshers are welcome to apply.
- Immediate hires preferred.
Education and Experience:
- A Bachelor's degree in any discipline is preferred.
- Previous experience in a customer support role is a plus but not required.
- Training will be provided to freshers.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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