Customer Support Executive

7 days ago


Indiranagar Bengaluru Karnataka, India EatEasily Online Pvt. Ltd Full time

**Responsibilities**:

- Understand and address customer concerns in a professional and courteous manner.
- Troubleshoot technical issues and provide appropriate solutions to customers.
- Document customer interactions and ensure accurate and complete record-keeping.
- Collaborate with other departments to resolve complex customer issues.
- Meet and exceed customer satisfaction goals and metrics.
- Maintain a positive and proactive attitude towards resolving customer issues.
- Stay updated with company products, services, and policies to provide accurate information to customers.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
- Flexibility to work in rotational shifts, including nights and weekends.
- Familiarity with customer support software and tools.
- Freshers are welcome to apply.
- Immediate hires preferred.

Education and Experience:

- A Bachelor's degree in any discipline is preferred.
- Previous experience in a customer support role is a plus but not required.
- Training will be provided to freshers.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



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