Executive-operations and Admin

**About MyOperator**:
**MyOperator** is a leading cloud-based call management and customer communication platform designed to help businesses streamline their customer support, sales, and operational communication. Headquartered in India, MyOperator offers **cloud telephony solutions** that enable organizations to manage calls, track performance, and ensure seamless communication without the need for traditional phone systems.

Are you a results-driven and organized professional looking to take ownership of operational excellence? We are seeking an Executive - Operations and Admin to lead and strengthen our backend operations across telecom, data center, and vendor management domains. You will play a key role in optimizing resources, improving vendor performance, and driving operational strategies to support business growth.

**Key Responsibilities**:

- Conduct end-to-end procurement management of telecom resources, ensuring cost efficiency and service quality through strategic vendor partnerships.
- Manage data center operations by coordinating resource procurement, monitoring performance, and recommending improvements for scalability and resilience.
- Develop and implement vendor management strategies, including vendor evaluation, negotiation, onboarding, and performance review frameworks.
- Oversee and enhance technical troubleshooting processes related to assets and server infrastructure, ensuring mínimal downtime and proactive maintenance planning.
- Handle and analyze internal and external operational queries received via the ticketing system, identify recurring issues, and propose process improvements.
- Streamline day-to-day administrative operations, propose SOPs, and ensure adherence to organizational standards for operational excellence.
- Support management in operational planning, vendor audits, and cost optimization initiatives.
- Collaborate with cross-functional teams to forecast operational requirements and align resource planning with organizational goals.
- Collect, organize, and prepare data from various internal and external sources based on requirements shared by the Management. Support decision-making through accurate data reporting and preparing dashboards.

**Preferred Skills**:

- Strong vendor management and negotiation skills.
- Ability to design and optimize operational workflows.
- Analytical mindset with a focus on process improvement.
- Technical knowledge of telecom and data center infrastructure.
- Proficiency in ticketing and reporting tools.

**Requirements**:
Education: Post Graduate (MBA preferred).

**Skills**:

- Strong oral and written communication.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Working knowledge of Google Data Studio, AWS QuickSight, or similar tools.
- Analytical mindset with ability to handle operational data.
- Vendor management and resource planning skills.
- Excellent networking, interpersonal, and resource management skills.

**Experience: 3-5 year in backend operations.**
Work Environment:

- Work-from-office only, based in Noida, Sector 2.
- Willing to work flexible hours and roster-based timings (including Sundays).
- 6-day workweek.
- Availability to travel to data centers in different cities of India as needed.

**Benefits**:

- Work Benefits: Laptop and mobile reimbursements.

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Do you have experience in backend operations, vendor management, or telecom/data center coordination?
- Are you currently based in Delhi/NCR and open to working from the Noida Sector 2 office?
- Have you managed vendor negotiations, procurement, or performance evaluations in any of your previous roles?
- Your Current CTC and Expected CTC?

Work Location: In person