Business Process Associate

**Business Process Associate**

Job #:
req30394
Organization:
World Bank
Sector:
Finance & Accounting
Grade:
GD
Term Duration:
2 years 0 months
Recruitment Type:
Local Recruitment

**Location**:
Chennai,India
Required Language(s):
English
Preferred Language(s):
Closing Date:
11/29/2024 (MM/DD/YYYY) at 11:59pm UTC

Description

**Global Corporate Solutions**

Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.

**About the Unit**

The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices. GCSCS has about 130 staff and about 500 contractors.

To achieve its purpose, GCSCS is structured into two main units: (i) Travel and Client Services (GCSTC), and (ii) Business Services (GCSBA). GCSCS also has the GCS Service Desk and Processing & Analytics team in Chennai, India.

Because GCS accounts for a large share of the Bank's SAP transactions - purchases as well as payments - there is a dedicated team (Business Unit support team) in Chennai that provides central support to GCS business units as well as some other VPUs and MIGA. The team is also responsible for all related transaction support work, including coordination between accounting, quality assurance, or any other departments and GCS business units for any clarifications and resolution of workflow items. The BU team at Chennai carries out a range of work programs, including transactions, reports & MIS, transaction assessment, and analysis.

This position requires to work in night shift 4 pm to 12:30 am IST.

**Duties and Accountabilities**:

- Provide transaction processing support to GCS units by following the established procedures.
- Consult with clients inside and outside the Bank, e.g., staff, consultants, vendors, etc., to effect timely payments and resolve accounting-related issues.
- Assist in providing documentation support to auditors and WFA for financial transactions.
- Prepare and analyze monthly/quarterly Budget reports.
- Work on analyzing client surveys and preparing a detailed report.
- Research, analyze, and synthesize information, interpret data, retrieve information from SAP or similar integrated systems, and clearly and concisely prepare results for ongoing monthly monitoring and analytical reports to the Team Leader and the various World Bank HQ Clients.
- Develop and demonstrate excellent knowledge of relevant Bank policies and practices as they relate to financial management (e.g., Administrative Manual and Procurement Guidelines, etc.) and have the ability to advise and train clients on those policies and procedures.
- Demonstrate excellent knowledge of basic accounting theory and principles.
- Work independently on routine issues, seeking guidance on complex projects/issues from senior staff.

Selection Criteria
- Bachelor's degree in a relevant discipline (i.e., Accounting, Finance, or Business Administration) plus 3 years of relevant experience.
- Prior experience in transaction processing and knowledge of GCS processes and functions will be preferred.
- Ability to Process transactions, meeting Turn Around Time service standards with high accuracy.
- Experience in system maintenance-related tasks.
- Strong communication skills - both verbal & written.
- Ability to gather, organize, and present complex data in a user-friendly and appropriate format (using MS Excel and MS Access.) Experience in writing macro will be an advantage.
- Analytical ability necessary to measure and forecast trends.
- Experience in financial accounting.
- Familiarity with SAP would be an advantage.

**KEY COMPETENCIES**
- Deliver Results for Clients: Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself. Immerses oneself in client experiences and perspective by asking probing questions to understand unmet needs. Demonstrates accountability for achieving results that have an impact. Identifies and proposes solutions to mitigate and manage risks.
- Collaborate Within Teams and Across Boundaries: Ability to build effective working relationships with colleagues in multidisciplinary teams, brings differing ideas into the forefront, and initiates collaboration across boundaries.
- Lead and Innovate: Contributes to new i