Customer Service Representative

3 days ago

Bengaluru Karnataka, India Rapid Group of Companies Full time

**Job Summary**:
**Key Responsibilities**:

- **Issue Resolution**: Resolve customer issues, complaints, and concerns promptly, ensuring a positive experience.
- **Product Knowledge**: Maintain up-to-date knowledge of company products, services, policies, and promotions to effectively assist customers.
- **Order Processing**: Assist customers with placing orders, processing returns or exchanges, and handling order-related inquiries.
- **Data Entry**: Accurately input customer information, orders, and feedback into the customer management system.
- **Follow-Up**: Ensure that customer issues are resolved and follow up to ensure satisfaction.
- **Team Collaboration**: Work closely with the customer service team and other departments to provide a seamless customer experience.
- **Adherence to Policies**: Ensure all interactions adhere to company guidelines and policies.

**Qualifications**:

- High school diploma or equivalent.
- Experienced or Fresher.
- Strong communication skills, both written and verbal.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, empathy, and a problem-solving mindset.
- Ability to work evenings 04:00 PM to 08:00 PM.

**Skills & Competencies**:

- Excellent interpersonal and communication skills.
- Strong listening skills and the ability to empathize with customers.
- Ability to remain calm and composed in stressful situations.
- Strong organizational skills and attention to detail.
- Team-oriented with a positive attitude.

**Working Conditions**:

- Part-time (04:00 PM to 08:00 PM)
- Potential for in-office based on the company's setup.
- Ongoing training and development opportunities.

**Job Type**: Part-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Expected hours: 4 per week

Schedule:

- Evening shift

Work Location: In person

**Speak with the employer**
+91 7676673578
Application Deadline: 10/03/2025
Expected Start Date: 10/03/2025

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