Customer Service Representative

11 hours ago


Ahmedabad Gujarat, India ProTech ITS Full time

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Requirements and skills**:

- Proven customer support experience or experience as a Client Service Representative
- Excellent verbal and written communication skills and presentation skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or bachelor’s degree is a must

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Night shift
- US shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9601708718



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