Zonal Trainer

**About the Company**

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

We are seeking an experienced Trainer for our Pest Control Category to join our dynamic team. The Trainer will play a crucial role in ensuring the high-quality delivery of pest control services in our designated cities. This individual will be responsible forleading all training initiatives, providing technical (relating to various chemicals/practices used for cockroach control) and behavioral training to our partners to guarantee a delightful customer experience.

**What You’ll Do**:

- Lead all training programs for professionals offering pest control services in allotted city.
- Develop and deliver comprehensive training programs for pest control technicians, focusing on effective pest control methods, safety protocols, and proper use of chemicals.
- Provide hands-on training and demonstrations on cockroach control techniques and other pest management practices.
- Implement strategies to improve service quality through training interventions.
- Lead a team of trainers/professionals, providing guidance and support to ensure consistent training delivery across all locations.
- Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
- Stay updated on the latest pest control technologies, chemicals, and industry best practices to ensure training programs are current and relevant.
- Knowledge on Industry trends to lay down further path for the category

**What We Need**:

- Bachelor's degree in Chemistry/Agriculture and UIPM certification from recognized government institutes is highly preferable.
- 5+ years of experience exposure to pest control or supervisory experience in a pest control company.
- Strong leadership and communication skills, with the ability to inspire and motivate teams.
- Strong technical understanding of pest control chemicals and practices, across different pest management verticals : Cockroach, Termites, Rodents, Bed bugs, Mosquitos etc.
- Hands on experience in creating and improving existing SOPs and following best practices
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Passion for delivering exceptional customer experiences and driving continuous improvement.

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.