
Quality Analysis
5 days ago
**Required Skills**:
- Excellent written and verbal communication.
- To drive process improvement initiatives.
- Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports.
- Shift Time - Evening 7.30 pm to Morning 5.00 am
**Roles and responsibilities**:
- Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
- Identify and remedy defects within the production process.
- Proficient with MS office and reports.
- Provide Feedback and suggestions for Process improvement and Drive Quality Initiatives.
**Contact HR EMMA-8433771532**
**Job Types**: Full-time, Permanent
Pay: ₹42,000.00 - ₹45,000.00 per month
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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