Telly Caller

**Responsibilities**:

- Make outbound calls to existing and potential customers.
- Handle inbound customer inquiries related to products, orders, payments, and deliveries.
- Explain product details, offers, and promotions to customers.
- Assist customers in placing orders online or over the phone.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain a daily call log and update the CRM with call outcomes.
- Follow up on leads and ensure customer satisfaction.
- Coordinate with internal teams like logistics, warehouse, and support when required.

**Requirements**:

- 6 months to 2 years of telecalling or customer service experience (eCommerce experience preferred).
- Excellent communication skills in Hindi and English (regional languages a plus).
- Basic computer knowledge and familiarity with CRM systems or online order systems.
- Positive attitude, patience, and ability to handle pressure.
- High school diploma or equivalent (Bachelor’s degree preferred).

**Key Skills**:
Telecalling, Customer Service, Communication, CRM, Sales Support, eCommerce Operations

Freshers are also welcome.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person