Service Delivery Executive

Offshore Service Delivery Executive works a number of key functions that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.

Our offices are based Bengaluru - 560103, Karnataka.

**About the role**:
You'll help** **deliver products, projects and services to time and quality, manage and own specific processes within projects and take ownership of delivery management. You will establish and maintain data systems and implement associated procedures. The role will also evaluate and monitor projects/project activity to meet and continuously improve process and quality requirements/standards.

You will proactively communicate effectively with business teams, and provide advice, guidance and support for a sphere of activities, including on-the-job training, to support the team, colleagues and customers.

**About you**:
You're most likely to have experience gained within a quality role. But to succeed, you'll need strong IT skills and experience in using systems (Tech Savvy). You must have excellent planning and organisational skills, and the ability to work to strict deadlines. You must have excellent verbal and written communication skills and be numeric as well.

You'll have excellent problem solving skills and great attention to detail, and you will be both motivated and proactive.

**Our Story And Mission**:
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, were proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means were uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

**What We Offer**:
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.