Sme-autonomous Vehicles Swq

2 weeks ago

Hyderabad Telangana, India Cognizant Full time

**Job Summary**

**Responsibilities**

Minimum Graduate in streams of commerce geography management mathematics science computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product processes and policy Ensure smooth policy rollouts and conduct refreshers Be proactive in identifying the training needs of the labelers in the team Excellent communication skills Ability to provide direction and guidance to Agents Excellent Process and People management skills Team and Client Management

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